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BLUE OCEAN CONTACT CENTERS RATED AS "EXCELLENT"
Blue Ocean Contact Centers has been certified as a Center of Excellence based on superior performance measured by Purdue University’s Center for Customer-Driven Quality (CCDQ). Producing leading research in the customer contact industry, the CCDQ has become the worldwide source for best practice standards of customer service call centers. Blue Ocean is among only 10% of applicants to achieve certification.
To be recognized, Blue Ocean passed an on-site audit by representatives from BenchmarkPortal who maintain a database of best practice standards for customer service contact centers on behalf of the university. Measurements include customer satisfaction, efficiency of operations, service level standards, process management and employee training. In addition to interviews with management and a review of data, the assessment includes focus groups with employees and on-site observation. The audit was led by J.R. Hardenburgh, a Certified Call Center Auditor with BenchmarkPortal, based in Boston.
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"Blue Ocean is an extremely impressive organization, “ Mr. Hardenburgh said. “This was my first visit to Halifax and I was very impressed to find a responsive, leading-edge contact center outsourcer here. Blue Ocean has a state of the art technology program, well defined processes and an exceptional leadership and employee team. I can say with confidence that Blue Ocean is operating on par with the top 10% of all contact centers in the industry.”
Over 80% of Blue Ocean’s business comes from organizations outside Atlantic Canada, including almost 50% from the United States. Recognition from organizations such as the Center at Purdue add credibility and impact to the Blue Ocean story and particularly to potential clients who may not know the company.
Elizabeth Currie, Blue Ocean’s Chief Operating Officer, credited the entire Blue Ocean team with this recognition. “The people in this organization are exceptional. Their focus on customers and quality is key, not only for this recognition but in the success of our business,” she said. “It’s great to have an organization like the Center for Customer Driven Quality at Purdue, who have worked with leading organizations around the world, to recognize what we are doing here every day.”
For more information on Blue Ocean Contact Centers, visit the Blue Ocean website.
For more information on BenchmarkPortal Inc., visit their website.
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Blue Ocean Contact Centers
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